Return Policy and product return to the Seller

1. The Consumer is entitled to take advantage of the Return Policy. The Return Policy can be used in 14 (fourteen) calendar day period starting from the day the Consumer has received the merchandise or its part.
2. The Return Policy can be used by providing the written notification to the Seller with specified purchasing order number, product list, order sum, Consumer’s full name, personal code, address, phone number and bank details where the money is to be returned. The return form sent in due period cancels the contract and releases the Consumer of any contractual obligations, apart from
the expenses relating to the product return to the Seller.
3. The Consumer is responsible for returning the merchandise to the Seller (in case the merchandise has been received) in 7 (seven) day period after the written notification has been sent.
The Seller is responsible to return the Consumer immediately, but not later than 30 (thirty) day period from the date of receiving the written notification from the Consumer, the sum paid for the order before the order was cancelled. The Seller reserves the right not to return the Consumer the sum paid for the purchase until the latter returns the merchandise or provides the documents
confirming the return or dispatch thereof.
4. The returned merchandise needs to be delivered to the Seller’s selling point at 11 Krustabaznica str., Riga.
5. The Consumer is responsible for the quality of the merchandise as well as its security during the Return Policy implementation period. By taking advantage of the Return Policy, the Consumer is responsible for diminishing the product value if the product was used in a way inconsistent with the careful handling principle, which includes using the product for the purposes other than determining
the product characteristics or product operation.
6. The returning product must be fully complete.
7. The Consumer cannot use the Return Policy in cases provided for by Sect. 22 of the Rules of Remote Agreement, including the following:
7.1. The product price depends upon the financial market fluctuations beyond the Seller’s control;
7.2. The products are manufactured according to the Consumer’s specifications or the products are inseparable items, or the products cannot be returned due to their characteristics (for instance, body care or hygienical products), or the products are perishable or the products are fast moving
consumer goods;

Warranty and Consumer’s claims in relation to the product not meeting the requirements

1. All the products offered in e-shop are covered by the manufacturer’s warranty. The warranty period and other provisions are indicated in the warranty certificate included with the product. The warranty does not affect the Consumer’s rights deriving from the legislative acts.
2. Regardless of the manufacturer’s warranty the Consumer, as provided by the conditions of Consumer Rights Protection Act and in accordance with other legislative acts, has the right to file a claim to the manufacturer or the Seller concerning the product not meeting the contractual requirements in 2 (two) year time from the date of purchase. The date of purchase is the day the
manufacturer of the Seller has handed over and the Consumer has received the corresponding product. The procedure for sumbitting and examining the Consumer’s claim in relation to the product not meeting the contractual requirements as well as arranging the product examination is set forth
by the Resolution of the Cabinet Council No 631 of August 1st 2006 The rules for submitting and examining the consumer’s claim in relation to the product or service not meeting the contractual requirements.
3. When filing a claim to the manufacturer or the Seller concerning the product not meeting the contractual requirements, the Consumer needs to provide the copy of the document confirming the purchase along with the claim.